I would like to express my appreciation to Terry Mitterer for his professional real estate services in the process of selling my home. When I began the process of listing my condominium I was very apprehensive as this was my first experience in listing and selling a home without the assistance of family or friends. I had met Terry previously and was impressed with his integrity and standards of ethics and professionalism in that other context. From the first day when I called Terry until the end of the process he has impressed me. He was never pushy or flippant. He listened to my list of needs and accomodated me in several complicated aspects. I was out of town for three weeks while my home was listed and I always knew that may home was safe and was being cared for. He called or e-mailed me consistently to keep me updated about who had viewed my home. The offer was professionally written and Terry was careful with all of the details. Other people in my building made comments about Terry's business care. The virtual tour and marketing brochure that Terry composed was the best that I have seen as I looked for a new home in another province. I have been so proud to show other real estate agents the beautiful pictures and flattering write-up about my home. I know that that was the attraction for so many people to come and view my home. In all of this, Terry has been open and honest about details and how the real estate market works. I have felt that he can be trusted to recommend and make fair, appropriate decisions. My home sold quickly and Terry negotiated a very satisfactory deal. He has paid attention to the final details. When I have questions, he answers very quickly and I have never had to ask a question twice. I would highly recommend Terry for any real estate services. Gratefully submitted, Sharon Ann Rau